Terms and Conditions

Last Updated: 26th October 2026

Welcome to House 28 Coffee Roasters. These Terms and Conditions govern your access to and use of our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms, subject to applicable law. Please read them carefully before using our services.

1. Business Information

House 28 Coffee Roasters is operated by Nijanand Enterprise, a proprietorship based in India.

Registered Business Address:
R.S 22/1, Block No-32, B/S B.R. Park, Jahangir Pura, Surat, Gujarat 395005, India

Email: house28coffee@gmail.com
Phone: +91 94087 46220

2. Products and Descriptions

House 28 Coffee Roasters offers carefully selected Indian Arabica coffee, including its Estate Reserve, Signature, and Peaberry Reserve collections.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

Coffee is an agricultural product. Its aroma, flavour, acidity, body, and other sensory characteristics may vary naturally according to origin, processing, harvest, and roasting. Product images and descriptions are intended to represent the products and may not capture every natural variation.

Please refer to the relevant product page and packaging for product-specific information.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed and we cannot fulfil the order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

We reserve the right to correct genuine listing errors and update product availability, subject to applicable law and any obligations arising from an order already accepted.

4. Prices and Payments

All prices and applicable taxes will be displayed or disclosed as required at the time of purchase.

Any applicable charges must be presented before the customer completes checkout.

Payment must be completed through the payment methods made available on our website. Cash on Delivery is not available. Orders are processed subject to successful payment confirmation.

We do not request that customers share payment passwords, PINs, or one-time passwords with our customer support team.

5. Order Acceptance and Processing

Submitting an order constitutes a purchase request. Order confirmation and acceptance are subject to successful payment, product availability, and applicable verification.

We may contact you to clarify order information where reasonably necessary.

If an order cannot be accepted or fulfilled, we will notify you and arrange an appropriate refund where applicable.

Please ensure that your contact details, shipping address, and order information are accurate when placing an order.

6. Shipping and Delivery

We offer free shipping on all orders, with an estimated delivery period of 5–10 business days, subject to the shipping and delivery conditions stated in our Shipping and Delivery Policy.

Delivery times are estimates and may be affected by destination, courier operations, holidays, or circumstances beyond our reasonable control.

7. Returns, Refunds, and Replacements

Return, refund, and replacement requests are governed by our Return, Refund and Replacement Policy.

Customers may request a return within 7 days of delivery, subject to the stated eligibility conditions and applicable law.

Nothing in these Terms excludes or limits consumer rights that cannot legally be excluded or restricted.

8. Order Cancellation

Cancellation requests are governed by our Cancellation Policy.

Customers may request cancellation before dispatch. Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.

Eligible refunds will be handled in accordance with the applicable policy and law.

9. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Avoid fraudulent orders, unauthorised payment activity, or misuse of the website.

• Refrain from attempting to interfere with the website's security or normal operation.

• Respect applicable intellectual property rights.

We may take reasonable action where misuse, fraud, or unlawful activity is suspected, subject to applicable law.

10. Intellectual Property

The House 28 Coffee Roasters name, logo, branding, product descriptions, website content, photographs, graphics, and other original materials may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our materials without prior permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment service providers, and delivery partners.

Third-party websites or services may be governed by their own terms and privacy policies. We are not responsible for the independent practices of third parties, except to the extent responsibility applies under applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, House 28 Coffee Roasters will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer rights and remedies relating to defective, unsafe, or misrepresented products.

13. Website Availability

We aim to keep our website accessible and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, security measures, or circumstances beyond our control.

We do not guarantee uninterrupted or error-free access at all times.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and handled.

15. Complaints and Grievance Redressal

If you have a concern about an order, product, payment, or website experience, please contact us using the details below.

We will review complaints and respond in accordance with applicable legal requirements.

Grievance Officer: Mr. Vraj Patel
Email: house28coffee@gmail.com
Phone: +91 94087 46220
Postal Address: R.S 22/1, Block No-32, B/S B.R. Park, Jahangir Pura, Surat, Gujarat 395005, India

Grievance acknowledgement and resolution: Complaints will be acknowledged and addressed within the timeframes required by applicable law.

16. Governing Law

These Terms are governed by the laws of India.

Any dispute will be handled by the courts or other competent forums having jurisdiction under applicable law. Nothing in this clause limits any consumer's statutory rights to seek remedies before a competent consumer forum.

17. Changes to These Terms

We may update these Terms to reflect changes to our products, website, business operations, or applicable legal requirements.

The revised Terms will be published on this page with an updated revision date. Changes will not remove rights that customers are entitled to under applicable law.

18. Contact Us

For questions about these Terms or an order, contact:

House 28 Coffee Roasters
Operated by: Nijanand Enterprise
R.S 22/1, Block No-32, B/S B.R. Park, Jahangir Pura, Surat, Gujarat 395005, India
Email: house28coffee@gmail.com
Phone: +91 94087 46220