Privacy Policy

Last Updated: 27th October 2026

House 28 Coffee Roasters is operated by Nijanand Enterprise, a proprietorship based in Surat, Gujarat, India. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be handled as described in this Policy, subject to applicable law and any consent required by law.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and contact information

• Name

• Email address

• Phone number

• Billing and shipping address

Order and transaction information

• Products purchased, order details, and order history

• Payment status and transaction references

• Refund, replacement, and customer support records

We do not intend to collect or store your complete payment card details or payment credentials. Payments are processed through the payment service providers available at checkout.

Technical and usage information

When you visit our website, certain information may be collected through cookies and similar technologies, including your device and browser information, IP address, pages visited, and interactions with our website. The information collected depends on the website features and tools enabled.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfil your coffee orders.

• Arrange shipping, delivery, refunds, and eligible replacements.

• Communicate order updates and respond to customer enquiries.

• Provide customer support and resolve complaints.

• Maintain business, accounting, tax, and transaction records.

• Detect and help prevent fraud, unauthorised transactions, and misuse of our website.

• Improve our website, products, shopping experience, and services.

• Send promotional communications where permitted by applicable law and, where required, with your consent.

• Comply with applicable legal and regulatory obligations.

3. Shopify and Third-Party Services

Our online store is hosted on Shopify. Shopify and other service providers may process information as necessary to operate the website and support services such as payment processing, order management, analytics, communication, and delivery.

We may share relevant information with payment gateways, shipping partners, technology providers, professional advisers, and government or regulatory authorities where necessary for the purposes described in this Policy or as required by law.

The handling of your information by third-party services may also be governed by their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to operate the store, remember preferences, support checkout, understand website usage, and measure marketing performance.

You may be able to manage cookies through your browser settings or any cookie preference controls made available on our website. Disabling certain cookies may affect website functionality.

5. Marketing Communications

We may send promotional emails or messages where permitted by law. You can opt out of promotional communications using the unsubscribe option provided in the message, where available, or by contacting us.

Opting out of promotional messages will not prevent us from sending essential communications relating to your orders, transactions, or customer service.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

7. Data Security

We take reasonable measures appropriate to our business to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or raise concerns about how your information is handled.

Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on your request.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, website features, services, or legal requirements. The revised version will be published on this page with an updated revision date.

11. Contact Us

For privacy-related questions or requests, contact:

House 28 Coffee Roasters
Operated by: Nijanand Enterprise
R.S 22/1, Block No-32, B/S B.R. Park, Jahangir Pura, Surat, Gujarat 395005, India
Email: house28coffee@gmail.com
Phone: +91 94087 46220

Note: This Policy should be reviewed and updated to reflect the actual data collection, cookie settings, marketing tools, and applicable privacy-law requirements of our store.