Shipping and Delivery Policy

Last Updated: 27th October 2026

At House 28 Coffee Roasters, we aim to deliver your coffee orders safely and within the estimated delivery period stated below.

1. Shipping Coverage

We accept orders through our online store for delivery to serviceable locations in India, subject to delivery availability and applicable restrictions.

Delivery to a particular address depends on the serviceability of the destination. Please provide a complete and accurate shipping address and a reachable phone number when placing your order.

Locations served: PAN India

2. Shipping Charges

Free shipping is available on all orders placed through the House 28 Coffee Roasters website.

No standard shipping charge will be added to an eligible order at checkout. If any exceptional charge or restriction applies, it must be clearly disclosed before the order is placed.

3. Estimated Delivery Time

Our estimated delivery time is 5–10 business days from order confirmation.

Delivery timelines are estimates and may vary depending on the destination, courier operations, public holidays, weather conditions, transport disruptions, or other circumstances beyond our reasonable control.

Business days exclude Sundays and public holidays unless otherwise stated.

4. Order Processing

Orders are subject to payment confirmation and product availability.

Processing and dispatch may take additional time during holidays, high-demand periods, or unforeseen operational disruptions. Where a significant delay is expected, we will make reasonable efforts to inform affected customers.

5. Order Tracking

Where tracking information is provided by our shipping partner, it will be shared with the customer through the contact details supplied at checkout or another available communication channel.

Tracking availability and update frequency depend on the shipping service used.

6. Delivery Address and Failed Deliveries

Customers are responsible for providing accurate delivery information.

If a shipment cannot be delivered because of an incorrect or incomplete address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the shipment to us or follow its applicable delivery procedure.

Please contact us if you become aware of an address error after placing an order. Changes may not be possible once the order has been dispatched.

Any additional charges or arrangements arising from a failed delivery will be communicated to the customer where applicable and handled in accordance with the circumstances and applicable law.

7. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can review the shipment status.

If your package arrives visibly damaged, please retain the packaging and contact us promptly with photographs and order details. We will review the matter under our Return, Refund and Replacement Policy.

Delivery estimates do not limit any rights you may have under applicable law.

8. Contact Us

For shipping and delivery enquiries:

House 28 Coffee Roasters
Operated by: Nijanand Enterprise
R.S 22/1, Block No-32, B/S B.R. Park, Jahangir Pura, Surat, Gujarat 395005, India
Email: house28coffee@gmail.com
Phone: +91 94087 46220

We appreciate your trust in House 28 Coffee Roasters and look forward to delivering carefully selected Indian coffee to your doorstep.